Glass isn’t just a design element at the Omni. It’s a core part of the guest experience. So when a major panel in the atrium unexpectedly shattered, it created an urgent, high-stakes situation.

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When a major piece of glass breaks in a high-end hotel, it doesn’t just disrupt the look, it disrupts the business.

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That’s exactly what happened at the Omni Hotel in Downtown Los Angeles, where a towering interior glass panel unexpectedly shattered in one of the building’s main atrium features.

The scope of the job wasn’t small. We’re talking about a massive custom panel at a height and scale that demanded absolute precision, coordination, and speed.

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With guests and operations still flowing around the space, we had to develop a strategy that minimized disruption while ensuring the safe removal and replacement of the broken glass.

This first post is just the beginning. We’ll be sharing a behind-the-scenes look at the full process from assessing the damage to the technical work that went into the replacement. 

Stay tuned for updates as we walk you through how Ramos Industries gets high-risk jobs done right.

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